Family resource articles on hiring caregivers and caregiving.

Are caregivers bonded and insured?
Do you perform background checks on the caregivers?
Who is responsible for paying the caregiver?
Can the caregivers drive for shopping and appointments?
How are the rates set?
Can I select the caregiver?
Do you have CNAs on staff?
Do you provide ongoing training to your caregivers?
Are caregivers available around the clock?
Are replacements available if someone calls in sick?
Can I change the schedule on a moment's notice?
How often do you change caregivers?
How often do you bill clients?
What else sets Abundant apart from others?

Are caregivers bonded and insured?
Yes. Bonding the caregivers is further assurance that a client’s property is protected should something unforeseen happen to it. Caregivers are also covered by Workers Compensation Insurance, assuring that the client would not be held liable if an accident were to happen in the home.

Do you perform background checks?
Yes. We check employer references, Department of Justice fingerprinting to check for criminal backgrounds, Social Security Number checks to make sure caregivers are legal to work in the U.S., DMV record checks and TB testing.

Who is responsible for paying the caregiver?
Abundant takes care of the employer obligations of payroll, tax withholdings and employer taxes, so you don’t have to.

Can the caregivers drive for errands?
If you need errands done, or transportation to doctors’ appointments, etc. we will provide you a caregiver with a valid driver’s license and clean driving record. If the caregiver’s car is used, a nominal charge is assessed to reimburse the caregiver for mileage.

How are the rates set?
After assessing the client’s needs, a rate is set and agreed to that reflects those needs. Unless those needs fall outside of what is considered normal care, the rate is kept to the minimum charge. Some examples of services that might affect the rate are: care for more than one person in the household, severe dementia, combativeness, difficult-to-manage hygiene or safety issues, transfers and lifting, and other situations that would call for a more highly-trained caregiver.

If you’ve shopped around, you’ll find Abundant rates to be very reasonable, and comparable to referral-agency and direct-hire rates...but with all the advantages of a full-service agency.

Do you have CNAs on staff?
Yes. Certified Nursing Assistants are available if you wish someone with more experience and training.

Can I select the caregiver?
Absolutely. You have the final say about who works in your home and we go over and beyond to make sure you’re satisfied with your caregiver. The placement process is part art and part science and even though we try to match the best caregiver to each client, occasionally it just doesn’t work out. In that case, we gladly introduce another until satisfaction is met.

Do you provide ongoing training for employees?
Yes. Through quarterly newsletters, classroom instruction, paycheck communiques, and by providing CPR and First Aid classes.

Are caregivers available around the clock?
Yes. Shifts are custom-made to each client. 24/7 live-in care and overnight shifts are available at a much lower price per hour than hourly care.

Are there replacements if someone calls in sick?
Yes. We have caregivers on standby for emergency situations like this.

Can I change the schedule on a moment’s notice?
We try to discourage this, not only to help assure seamless service with the same caregiver, but so clients can depend on a stable schedule, as well.

How often do you change caregivers?
As little as possible. Many factors are considered whenever a change is made, but if the “chemistry” is right, the client’s needs and wishes take priority.

How often do you bill clients?
Billing is done twice a month, on the 1st and the 16th.

What else sets Abundant apart from others?
To find out more, click here. And if you have any other questions, contact us. We’d love to hear from you.

Providing caregiver services for the elderly in the following areas: Walnut Creek, Concord, Pleasant Hill, Antioch, Brentwood, Summerset, Martinez and Rossmoor. Contra Costa in home care services are also provided in Lafayette, Moraga and Orinda. Home care options available in San Ramon, Danville, Alamo, Diablo, Clayton, California. Contact us today for rates and to set up a free, in-home assessment.